FREQUENTLY ASKED QUESTIONS
Log in problems? Scroll down for help with resetting password or setting up a new account!
I am getting a server error when trying to make a purchase!
We apologize that you are getting this error. Please know that while we are working on resolving this issue, we have a workaround that has proven successful.
Please try again, you will need to re-enter your card information but this time with the Save Payment Method checked.
How do I log in to FeePay?
Go to your district FeePay login page. This is found on the school district or charter school website. While the contents shown may vary based on how your district or charter school uses FeePay, the login page for FeePay usually looks something like this:
If you usually log in with your Google account or Facebook account, you are encouraged to continue using that information as usual. Do not try to reset the password from the FeePay login screen if you are logging in with Facebook or Google. If you have forgotten your Facebook or Google passwords, go to those applications and click on “Forgot Password” and follow the steps to set a new one. You can then return to FeePay and login with Facebook or Google.
If you are logging in to a parent account with an email, we recommend you use the same email that is on file for you in the school district/charter school Student Information System (SIS). The log in screen looks like this:
The new release of FeePay requires all account holders to change their password. If you have not changed your password since January 1, 2020 you will need to change it in order to get back in. If you have already changed your password, log in. If you need to change the password, click the “Don’t remember your password prompt” This will prompt the system to send you an email with a link to change your password. The system will send the email to the address you have associated with your FeePay Parent Account.
For detailed instructions on changing passwords, click HERE.
If you try to Log in but do not get the reset password email, please try the Sign-Up tab on the FeePay login page. Use the email that is also associated with you in the district Student Information System (SIS). This will create a new Parent Account for you in system authentication, which verifies who you are when signing in.
What can I try if logging in is not working?
If after changing your password you are still not able to log in, try clearing the browser cache and close the browser. To do this, find the settings for your browser and go to the setting indicating “Clear browsing cache and history.” Sometimes browser memories will store passwords and entering a new one will not work. The example for clearing browser data in Google Chrome is shown below: If clearing the browsing history and cache does not work, try a different browser and go to the FeePay login page and try logging in.
How do I connect my children to my Parent Account?
- Login to your Parent Account at FeePay.
- Click on your name in the upper right corner.
- Click on Your Account.
This will open a screen that has the option to “Add Student.”
Users have reported problems trying to attach students (adding relationships) to their Parent Accounts. Sourcewell Technology has made improvements to the screens for to make the process more user friendly. The instructions for this process have been updated and are available here.
There are four pieces of information you need to connect your child to your Parent Account. These are:
- Student First Name/Last Name
- Student Date of Birth
- Name of School (drop down)
- Student ID number.
Be SURE to click the blue "Verify and Save" button before leaving the screen.
The information entered on the student must be exactly the same as that in the student record in the district student information system.
Detailed instructions on setting up relationships for your children to your account can be found HERE.
Use this feature to reconnect students to your parent account. Do not create Guest Accounts for your children.
What are Guest Accounts and how are they used?
Guest Accounts are intended to be used by other individuals who may wish to pay for Meals or activities on behalf of specific students. More information on using Guest Accounts can be found HERE.
Getting an Error when Checking Out
Some users are reporting an error when they check out. We are working to resolve this, in the meantime, try the following workarounds:
- Click the back arrow on your browser, click Pay again and repeat as needed.
- Clear your cache. Log back in and check out.
- Try using a different browser such as Safari or Firefox.
Who can I call for help?
- Your first line of contact should be your school district business office or activities office contact for FeePay, or any other district person who has been designated to help parents with FeePay.
- If after you reach out to the school district, you still need help, you can contact the Sourcewell Technology Help Desk at 651-999-6100 or send a help request to firstname.lastname@example.org. We are experiencing a high volume of support requests as we work through the system issues, so we strongly encourage parents to try contacting the district first.