Correcting Activity Enrollment Entry Errors

Activity enrollment errors may be corrected using the detach, refund and price override features of FeePay Administration.  The action taken depends upon the fee associated with the activity.  The appropriate actions are described below.

Wrong Activity | Same cost, same account code

  1. Detach the student from the incorrect activity
  2. Price override the student for the correct activity (to $0)
  3. Register the student for the correct activity

This will remove the student from the incorrect roster and add them to the appropriate roster.

Wrong Activity | Lower cost for correct activity, same account code

  1. Issue a partial refund for the incorrect activity (*Must have Refund Administrator rights)
  2. Detach the student from the incorrect activity
  3. Price override the student for the correct activity (to $0)
  4. Register the student for the correct activity

This will remove the student from the incorrect roster and add them to the appropriate roster.

Wrong Activity | Higher cost for correct activity, same account code

  1. Detach the student from the incorrect activity
  2. Price override the student for the correct activity (to additional cost owed)
  3. Communicate to parent to register student for the correct activity paying the amount owed

This will remove the student from the incorrect roster, charge the additional fee owed and add them to the appropriate roster.


Wrong Activity | Same cost, wrong account
code

  1. Refund and detach the student from the incorrect activity (*Must have Refund Administrator rights)
  2. Communicate to parent to register student for the correct activity

This will remove the student from the incorrect roster, refund the full fee and allow parent to register for the correct activity.

Wrong Activity | Lower cost for correct activity, wrong account code

  1. Refund and detach the student from the incorrect activity (*Must have Refund Administrator rights)
  2. Communicate to parent to register student for the correct activity

This will remove the student from the incorrect roster, refund the full fee and allow parent to register for the correct activity.

Wrong Activity | Higher cost for correct activity, wrong account code

  1. Refund and detach the student from the incorrect activity (*Must have Refund Administrator rights)
  2. Communicate to parent to register student for the correct activity

This will remove the student from the incorrect roster, refund the full fee and allow parent to register for the correct activity.

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